FAQs
How can I place an order?
You can easily place your order directly on our website. Simply select your desired products, add them to your cart, and proceed to the checkout process.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in most cities across India. You can also pay using Razorpay for instant online payment.
How long does delivery take?
Orders are usually shipped within 24–48 hours and delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive an SMS and email with a tracking link. You can also check the status anytime from the “Track Order” page.
Are H-Needs products safe for daily use?
Absolutely. Most of our cleaning liquids if not all, are made with non-toxic, eco-friendly, and biodegradable ingredients that are safe for your family and the environment.
Do your products contain harsh chemicals?
No. We avoid bleach, parabens, and ammonia in our formulas. Our products are designed to be gentle on hands, tough on stains.
Are your tissues made from recycled material?
Yes, H-Needs tissues are made from 100% virgin pulp or responsibly sourced recycled paper, ensuring softness and sustainability.
Are your dispensers compatible with other tissue brands?
Yes, H NEEDS tissues are made from 100% virgin pulp or responsibly sourced recycled paper, ensuring softness and sustainability.
What is your return policy?
Email us at support@hneeds.co.in
How do I request a refund?
Email us at support@hneeds.co.in with your order ID and product image. Refunds are processed within 5–7 business days after approval.
How can I contact H-Needs?
You can reach our support team through the Contact Us page, by email at support@hneeds.co.in or via WhatsApp on our official number(7708-840-444).
What are your customer service hours?
Our support team is available Monday to Saturday, 9:00 AM to 7:00 PM (IST).
Is H-Needs an Indian brand?
Yes! H NEEDS is proudly made in India, based in Chennai, and dedicated to bringing safe, affordable, and sustainable hygiene solutions to every home.
How does H-Needs contribute to sustainability?
We use eco-conscious packaging, recyclable materials, and biodegradable ingredients to reduce our carbon footprint.