Last Updated: 12-10-2025

At H NEEDS, we strive to provide our customers with high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 days from the date you received your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact our customer support team at support@hneeds.net

with your order number and reason for return.

2. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within [5–10 business days].

Shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect item sent by us.

3. Exchanges

If you received a defective or damaged item, we will happily exchange it for the same product. Please email us within [7 days] of delivery with photos of the issue.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including:

Perishable goods (e.g., food, flowers)

Custom or personalized items

Downloadable digital products

Gift cards

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.

Contact your credit card company—it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@hneeds.net

6. Shipping Returns

To return your product, please mail it to:

H NEEDS Returns Department

Kazura Garden, 8th Cross Street, Palavakkam, ECR, Chennai - 600041

Customers are responsible for paying return shipping costs unless the return is due to our error.

7. Contact Us

If you have any questions about our refund policy, please contact us at:
📧 support@hneeds.net